Presentation Title

2A: They are us: Engaging with 3 marginalized patron bases in the Downtown Kelowna Library

Session Length

1 hour

Location

IB 1010

Start Date

27-4-2020 1:00 PM

End Date

27-4-2020 2:00 PM

Abstract

The Downtown Kelowna Branch of the Okanagan Regional Library is located between million-dollar condos and shelters for people experiencing homelessness. The library is at the center of the Cultural District and has a diverse community. Our service model has evolved to represent the large variety of users such as, families, tech entrepreneurs, health services employees, local businesses, students and a street population that regularly frequent the library. Our goal is to represent and engage with everyone in our service area. We have focused on connecting with the marginalized segments of our population by bringing them to the forefront of service and programming. This talk will focus on three initiatives undertaken by the staff of the Kelowna Branch.

  • An empathy-based approach to serving our patrons who are experiencing homelessness
  • A Book Club designed for but not limited to patrons with diverse abilities
  • A Drag Story Time which sparked controversy and conversation with the community

The question, “Why do you let them in the library?” still gets asked.

The answer is simple, “they are us.”

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Apr 27th, 1:00 PM Apr 27th, 2:00 PM

2A: They are us: Engaging with 3 marginalized patron bases in the Downtown Kelowna Library

IB 1010

The Downtown Kelowna Branch of the Okanagan Regional Library is located between million-dollar condos and shelters for people experiencing homelessness. The library is at the center of the Cultural District and has a diverse community. Our service model has evolved to represent the large variety of users such as, families, tech entrepreneurs, health services employees, local businesses, students and a street population that regularly frequent the library. Our goal is to represent and engage with everyone in our service area. We have focused on connecting with the marginalized segments of our population by bringing them to the forefront of service and programming. This talk will focus on three initiatives undertaken by the staff of the Kelowna Branch.

  • An empathy-based approach to serving our patrons who are experiencing homelessness
  • A Book Club designed for but not limited to patrons with diverse abilities
  • A Drag Story Time which sparked controversy and conversation with the community

The question, “Why do you let them in the library?” still gets asked.

The answer is simple, “they are us.”